FAQ

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1. I am feeling sick. Can I come in to see the doctor?

We try to leave slots in our schedule to accommodate patients who get sick. When you are sick, call the office and we will triage your situation. Most sick patients are seen within 24-48 hours of calling.

2. What should I bring to my office visit?

Please bring a list of all the medication that you are taking to your visit or–if you don’t have a list–bring your medication bottles in. Also bring copies of any recent blood work or other testing that you have had done. If you have seen any specialists, please bring any paperwork they have given to you to your office visit. If you are a new patient, we ask that you print out and complete the following forms: our privacy policy, financial policy, health history form, and a medical release form authorizing our office to obtain records from your previous provider. These can be found on our forms and policies page in .pdf format. Please bring these completed forms to your first office visit.

3. What are your hours?

Our office sees patients:

Monday: Noon – 7:45pm
Tuesday: 8:30am – 7:40pm
Wednesday: 7:00am – Noon
Thursday: 10am – 3:00pm
Friday: 8:30am – Noon

However, the office answers the phone during the following timeframe:

Monday: 9am – Noon & 1pm – 5:00pm
Tuesday: 8:30am – Noon & 1pm – 3:30pm
Wednesday: 7:00am – Noon
Thursday: 8:30am – Noon & 1pm – 3:30pm
Friday: 8:30am – Noon & 1pm – 3:30pm

4. I have a medical question, but your office is closed. What should I do?

Give our office a call, and you will be connected with our answering service. One of our on-call providers or a provider covering for them will be in contact with you to help you resolve your issue. If you know that you need urgent medical attention, please call 911 instead.

5. I need a refill on my medication. Do I call the office to get one?

We ask our patients to give us 3 business days to process refill requests, and there are two ways typically for a patient to request refills: through their pharmacy or through our patient portal.

Our office manages prescription medication scripts through an electronic refill system. If you need a refill on your medication, call the pharmacy that you received your medication from and ask them to request a refill electronically. We will be notified that you have requested medication, and if the request is appropriate we will refill it.

You also can request refills on your medications through our patient portal. If you are registered for our patient portal, log in to your account and click on the medications tab. From the medications page you can check the medications you need refills on and then press the refill medication button. Your refill requests will be sent immediately to our office.

6. Do you accept my insurance plan?

We are a participating provider in the major insurance plans such as Aetna, BlueCross BlueShield, United Healthcare, Cigna, and Medicare. This means that for most plan configurations with those companies, we are an In-network provider. The exception is of course HMO plans. We accept BlueCross HMO of Illinois as well as some Aetna HMO plans.

We also accept most PPO healthcare plans. Do note, however, that we are not necessarily an In-network provider with plans other than those mentioned above. It is your responsibility to know whether or not your provider is in or out of network.

7. Will you accept insurance plans offered on the new healthcare exchanges?

For the major payers, (BCBS, UHC, Cigna, Humana, Aetna) we suggest you call the insurance company you are interested in purchasing insurance to ask them if we will be a part of their network. As for other payers listed on the insurance exchange, we cannot offer assurances that we will be included in their network.

8. What do you charge if I have no insurance?

We do offer a substantial discount of our fees to patients who are willing to pay the entire portion of their office visit at the time of service. Please give our office a call, and we can discuss these rates with you.

9. Do you accept workman’s compensation?

We do accept Workman’s compensation for cases in Illinois. However, we usually do not accept claims related to car accidents.

10. What is your privacy policy?

Please read or download our privacy policy.

11. What is your financial policy?

Please read or download our financial policy.

12. I am not able to pay my bill this month. What should I do?

Please give our office a call as soon as you know that you won’t be able to make a payment on time. We do understand our patients can come into financial hardship, or rough spots from time to time, and we are willing to work with you to develop a plan to take care of your balance. We are able to set up payment plans (not financing, just scheduled payments) to help you meet your responsibilities with us.

13. I have a question about my bill.

The filing of your insurance claim is handled by our billing service. Any billing question should be directed to them. Their number is 877-807-2964
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News & Updates

Welcome to Our New Website – Center for Primary Health Care

Hello and welcome to the Center for Primary Healthcare’s brand new website! We are really excited about finally bringing our patient’s experience of “going to the doctor” up to speed with the 21st century. We think if we can make …

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Meet the Staff

Carol

Carol serves as the administrator for the Center for Primary Healthcare. Carol is a registered nurse with a bachelor’s degree in nursing from Rush University and a master’s degree in public health from UIC. She has wide experience in nursing …

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